Modern Claims Communications Start with

Empowering Your Adjusters

Give claims teams the flexibility to create personalized, compliant communications faster, without relying on IT.

Your Adjusters Need Flexibility. You Need Control.

Claims adjusters need the flexibility to communicate with each policyholder as an individual. But rigid templates, limited editing capabilities, and development dependent processes can turn even simple changes into unnecessary work.

GhostDraft gives adjusters room to work while keeping insurers in control, with flexible authoring, protected content, real-time previews, and built-in approval workflows.

What Modern Claims Teams Are Doing Differently

Personalize with Ease

Give adjusters flexibility to tailor correspondence while keeping approved content protected.

Edit Without Limitations

Add free-form content or edit and upload documents using Microsoft Word.

Preview in Real Time

See exactly how communications will look as changes are made.

Guide Every Interaction

Use intuitive dialogues to capture information and build personalized communications.

Maintain Control

Lock critical content and fields while giving adjusters flexibility where it makes sense.

Streamline Approvals

Route customized communications through configurable workflows for review and approval.

Reduce IT Dependency

Give business users intuitive tools to manage communications with less IT support.

Work in Core Systems

Create and manage communications directly within Guidewire ClaimCenter or your existing claims environment.

Built for Where Your Claims Teams Already Work

Your adjusters shouldn’t have to jump between systems to create customer communications. GhostDraft integrates with leading insurance core platforms, bringing intuitive claims communications directly into the workflows your teams use every day.

Built by Guidewire for ClaimCenter

Create, personalize, preview, and generate compliant claims communications directly within Guidewire ClaimCenter. GhostDraft’s Built by Guidewire integration gives adjusters greater flexibility without disrupting their existing claims workflow.

   “Implementing GhostDraft was much quicker than we expected, and the productivity benefits were obvious right away. Before, it would take us several days to produce custom FNOLs and other claims documents. With GhostDraft, we can do this in much less time.”     

         MutualAid eXchange    

Insurance Customers

150+

Claims System Integrations

10+

Modernizing Claims for Years

35+

Your Guide to Modern Claims Communications

Explore practical resources for giving claims teams greater flexibility, reducing IT dependency, and creating better policyholder experiences.

Featured Guide

The Insurer's Guide to Modern Claims Communications

Datasheet

GhostDraft for Guidewire ClaimCenter

Case Study

Accelerating and Improving the Claims Experience for P&C

Ready to Give Your Adjusters More Flexibility?

See how GhostDraft helps claims teams create personalized communications faster while maintaining the control and compliance your organization requires.